Return & Exchange Policy – Lunar Luxe
At Lunar Luxe, we take great care in ensuring that every product reaches you in perfect condition. However, in case you receive a damaged or defective product, we are here to help.
📦 Damaged / Defective Products
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If your product arrives damaged, broken, or defective, you must inform us within 24 hours of delivery.
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It is mandatory to record a clear unboxing video while opening the package.
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The video must:
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Clearly show the sealed package before opening
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Capture the entire unboxing process without cuts
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Show the damage/issue clearly
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⚠️ Without a valid unboxing video, we will not be able to process any return or exchange request.
🔁 Return / Exchange Process
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Once you share the required details (order ID, issue description, and unboxing video), our team will review the case carefully.
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After verification, we will:
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Approve a replacement (exchange), or
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Approve a return (if applicable)
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🚚 Conditions for Approval
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Product must be unused and in original packaging
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All original tags, labels, and accessories must be intact
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Request must be raised within the given time frame
❌ Non-Returnable Cases
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Requests without unboxing video proof
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Used or tampered products
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Requests raised after 24 hours of delivery
📩 Need Help?
For any concerns, feel free to contact our support team with your order details.
We appreciate your understanding and cooperation. This policy helps us ensure fair handling of all claims and maintain quality service for every customer.
– Team Lunar Luxe
