Refund & Return Policy – Lunar Luxe
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
✅ Eligibility for Returns
To be eligible for a return:
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The item must be in the same condition as received
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Unused, unworn, with original tags
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In its original packaging
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Must include receipt or proof of purchase
To initiate a return, please contact us at cosmeticlunarluxe@gmail.com.
Returns must be sent to the address provided after approval.
Note: Items sent back without requesting a return first will not be accepted.
📦 Damages & Issues
Please inspect your order upon delivery.
If the item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
🚫 Non-Returnable Items
Certain items are not eligible for return, including:
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Personal care & beauty products (for hygiene reasons)
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Custom or personalized items
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Perishable goods
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Hazardous materials
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Sale items
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Gift cards
If you’re unsure, feel free to contact us before placing your order.
🔄 Exchanges
We do not offer direct exchanges.
The fastest way to get a different item is to:
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Return the original item
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Place a new order after return approval
🌍 EU 7-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 7 days without providing any reason.
Items must still meet all return conditions mentioned above.
💰 Refunds
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Once we receive and inspect your return, we will notify you of approval status
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If approved, the refund will be processed to your original payment method
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Refunds are typically completed within 10 business days
Please note:
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Your bank or card provider may take additional time to process the refund
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If more than 15 business days have passed after approval, contact us at cosmeticlunarluxe@gmail.com
For any questions regarding returns or refunds, feel free to contact us anytime. We’re here to help 💖
